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Thursday, March 30, 2023

PFAS in clothing: Is what you wear dripping in “forever chemicals”?

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There could be more than just fashion risks involved when buying a pair of leggings or a raincoat.

Just how much risk is still not clear, but toxic chemicals have been found in hundreds of consumer products and clothing bought off the racks nationwide.

Thousands of perfluoroalkyl and polyfluoroalkyl substances, or PFAS, exist since the first ones were invented in the 1940s to prevent stains and sticking. PFAS chemicals are used in nonstick cookware, water-repellent clothing and firefighting foam. Their manufacture and persistence in products have contaminated drinking water nationwide. Also known as “forever chemicals,” these substances do not break down in the environment and can accumulate in our bodies over time.

Drinking water is widely considered the greatest source of potential exposure and harm. And, in March, the Environmental Protection Agency proposed the first national standard for PFAS levels in drinking water. But the chemicals can also pollute soil, fish, livestock, and food products. Researchers say they are present in the blood of nearly all Americans.

Until now, federal regulations on PFAS in consumer products have largely focused on a handful of the older-generation forever chemicals, such as PFOA, or perfluorooctanoic acid. But new state-level laws are targeting all forever chemicals. 

Consumers concerned about clothing are also turning to the courts. A torrent of recent class-action lawsuits claim brands falsely advertise their products as environmentally sustainable or healthy while containing toxic levels of PFAS chemicals. In January, Thinx, which makes reusable period underwear, agreed to pay up to $5 million to settle a suit. Another lawsuit, against REI, largely targeting its raincoat line, is proceeding in court.

From production to being worn, washed, and then disposed, “PFAS in clothing and textiles can lead to harmful exposures,” claimed Avinash Kar, a senior attorney at the National Resources Defense Council, an international nonprofit environmental advocacy organization.

Although the full health risks of wearing togs alleged to be toxic are still unknown, the potential implications are wide-reaching. A report from the National Academies of Sciences, Engineering, and Medicine linked PFAS exposure to cancer, thyroid dysfunction, small changes in birth weight, and high cholesterol, among other concerns.

So how concerned should consumers be about wearing clothing with forever chemicals in them?

PFAS have been found in a wide variety of garments such as rain jackets, hiking pants, shirts and yoga pants and sports bras made by popular brands like Lululemon and Athleta.

Forever chemicals are used as surface treatments to block water and stains. In fact, a 2022 report by Toxic-Free Future, an environmental health research and advocacy organization, found that nearly three-quarters of products labeled as water- or stain-resistant tested positive for them.

The group points to research demonstrating that fabrics with that type of PFAS, called side-chain fluorinated polymers, emit volatile chemicals into the air and, when washed, into the water. “What you can expect is that a raincoat that has this surface treatment, over time, is releasing PFAS to the environment,” said Erika Schreder, Toxic-Free Future’s science director.

PFAS can also be used as a membrane — a thin layer sandwiched in the fabric that blocks water from passing through. This technology is found in products made with Gore-Tex. Such breathable yet waterproof layers of fabric are used in jackets, pants, boots, and gloves in dozens of brands of outdoors wear. Sometimes, garments have both membranes and surface treatments.

A study published last year by the American Chemical Society found textile products sold in the U.S. and Canada contained high concentrations of PFAS in materials used in children’s uniforms marketed as stain-resistant.

“This was concerning to us because these uniforms are on up to eight or 10 hours a day, every day, by children during their school year,” said Marta Venier, an assistant professor at Indiana University-Bloomington and co-author of the study. “Children are particularly susceptible to exposure to chemicals because their organs are still developing.”

But skin-touching fabric is only one way people are likely to be exposed to these chemicals. PFAS have found their way into most households through water, air, dust, and soap. PFAS can also shed from carpeting or furniture, as well as fabric treatments sprayed on furniture and clothing.

Studying skin or “dermal exposure” from wearing fabric is particularly tricky. Just because a product contains PFAS doesn’t mean the chemical will travel from that jacket or pair of shorts across the skin into the bloodstream, said Stuart Harrad, a professor of environmental chemistry at the University of Birmingham.

So far, Harrad has found that PFAS can end up — either from fabric or dust particles — in the skin’s oil and sweat. But more research needs to be done to examine whether those chemicals transfer into the blood. “From what we’ve seen, it’s certainly something that we shouldn’t be ignoring,” he said.

In general, however, it’s harder for PFAS chemicals to enter the body through transdermal exposure than through the digestive system, said Dr. Ned Calonge, associate dean for public health practice of the Colorado School of Public Health who co-authored the national academies’ report.

Levi Strauss has halted using the chemicals. Other brands, such as Patagonia, L.L. Bean, Lululemon and Eddie Bauer, have pledged to phase them out in the next few years. In late February, REI released updated standards that require most cookware and textile products to be PFAS-free by fall 2024. The retailer said in a statement last year that it has been “working for years to phase out PFAS” and is “testing new alternatives.”

W.L. Gore & Associates, inventor of Gore-Tex and a giant manufacturer of weather-repellent fabric, said it plans to “transition the vast majority of its consumer portfolio by end of 2025.” Last year, the company debuted a membrane that uses non-fluorinated materials and can be found in jackets sold by Arc’teryx, Patagonia, and other brands.

Still, without oversight, corporate commitments are not a guarantee, and there’s always concern of contamination, PFAS experts said. Gore, for example, said years ago that the company had eliminated PFOA from its materials. But in its testing last year, Toxic-Free Future found it in REI Gore-Tex rain jackets. Gore spokesperson Amy Calhoun rebutted those findings and said the company considers itself a leader in “responsible chemical management.”

People in the chemical field view this as an inflection point and are watching closely as companies phase out forever chemicals and pressing for transparency about what alternatives are chosen and how safe they might be.

The EPA has set out to regulate some older-generation chemicals generally found in imported products. Those have also been banned in the European Union and phased out by major U.S. manufacturers, often replaced by newer-generation PFAS, which leave the body more swiftly and are less likely to build up in organs. “When discussing the broad group of chemicals known as PFAS, it is important to note not all PFAS are the same,” said Calhoun. Some Gore products use PTFE, a polymer the company says is “of low concern.” According to a growing body of research, though, these newer PFAS often have similar levels of toxicity.

Stricter, state-level bans targeting apparel are rolling out. Maine now requires companies to report PFAS in their products to state officials. The chemicals will be fully banned there by the start of 2030, while Washington state will restrict PFAS in apparel as well as in other consumer products by 2025.

The most important legislation has come in two states with large consumer markets that manufacturers would be loath to avoid, effectively setting a standard for the nation. A New York law signed in late December bans the sale of garments with PFAS by the end of 2023. A California law passed last year restricts companies from manufacturing, distributing, or selling PFAS-containing clothing beginning in 2025, but those rules won’t apply to extreme weather and personal protective apparel until 2028.

So where does that leave consumers? Calonge said that people who already have high levels of PFAS in their blood serum should have a heightened sense of awareness about the clothing they wear. Community-level blood testing is underway in areas with known PFAS exposure, but individuals can also seek it out by asking their doctors.

“That’s when I would make a decision to not wear clothing that I know has PFAS in it,” he said.

Without sound evidence linking skin exposure from clothing to upticks in PFAS in blood serum levels, Calonge said, for now, decisions are largely left up to risk tolerance.

He personally draws the line at using dental floss brands shown to contain forever chemicals.

KHN (Kaiser Health News) is a national newsroom that produces in-depth journalism about health issues. Together with Policy Analysis and Polling, KHN is one of the three major operating programs at KFF (Kaiser Family Foundation). KFF is an endowed nonprofit organization providing information on health issues to the nation.


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Enreach for Service Providers partners with Netaxis Solutions to provide a converged environment for all UC systems and apps

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Sophia Antipolis, France & Brussels, Belgium, 30 March 2023 – Enreach for Service Providers, part of Enreach — the fast-growing European contact leader — has today announced a strategic partnership with Belgian-based Netaxis, a technology innovator delivering Fusion. This API integration layer converges multiple apps and systems into one simplified environment across various sources, including cloud unified communications (UC) platforms, BSS/OSS, and applications.

Service providers can take advantage of the fast-growing and profitable UC market through the combined solution of Enreach UP and Netaxis Fusion. The solution enables service providers to offer their customers a complete suite of UC features, such as contact centre solutions, meeting and collaboration tools, voice and video calling, messaging, UC connectivity and more. These features can help customers improve their productivity, communication, employee, and customer experience.

Enreach UP and Netaxis Fusion are both highly automated solutions that simplify the delivery and management of UC services. Service providers can use the combined solution to provision, configure, monitor, troubleshoot, and update UC services with ease and speed. This reduces operational costs and increases customer satisfaction. The solution also allows service providers to differentiate themselves through white labelling.

Furthermore, Enreach UP and Netaxis Fusion provide flexibility and customisation options for different market needs. Service providers can choose from a wide range of UC solutions that are tailored to specific segments, such as small businesses, enterprises, education, healthcare, hospitality, etc. Service providers can also integrate these solutions with other platforms or applications that their customers use. In this way, service providers can avoid investing in solutions that may become obsolete or incompatible over time.

Iain Sinnott, Head of International Carrier Sales, Enreach for Service Providers, said, “The combination of Enreach UP and Netaxis Fusion creates a powerful core for service providers who want to excel in the UC market. Think of this combined solution as a universal docking station, enabling technologies from multiple vendors to be easily accessible in one converged environment. Also, since our two companies carry out all the heavy lifting, we help service providers overcome barriers to adopting technology: the benefits have to outweigh the effort.”

In addition, the two organisations also believe that strong partnerships — with CSPs at the centre — are just as important as innovative technologies. “The industry needs to evolve beyond the basic model of a product vendor and service provider selling a solution to a customer. Instead, we need to widen the partnership model to include multiple technologies that address the changing needs of diverse customers and help CPSs differentiate while maintaining their independence and delivering positive customer outcomes. We want to create an ecosystem of partners, even including some with whom we compete: if we put the customer first, we can collectively succeed,” said Iain Sinnott.

Manuel Basilavecchia, CEO Netaxis Solutions, added: “We welcome this partnership and see a tremendous benefit for service providers by bringing the best together. We are in the business of helping to make the complex task of blending best-in-class solutions for CSPs simple. So, we are delighted to be working with Enreach, which clearly puts the CSP at the centre of the partnership model while also focusing on helping provide valuable customer outcomes. Fusion is part of our portfolio of applications and professional services, which we bring to this exciting next generation of technology integration and adoption.”

Note to editors

About Enreach for Service Providers
Enreach is a European leader in converged contact solutions. Our mission is to give companies access to the best communication and collaboration tools with a simple, user-centric interface built around their specific needs and systems. Our cloud UC platform Enreach UP enables service providers and integrators deliver their business customers value-added services, including FMC, video collaboration, messaging, inbound/outbound call centre functionality and conversational bots, seamlessly integrated with mobile services, Microsoft Teams, CRM and ERP systems. Enreach UP is offered as a multi-tenant, white label platform, with several deployment options for partners. Enreach group operates in over 25 countries and counts more than 1,300 employees. For more information visit: https://enreach.com/serviceproviders

About Netaxis Solutions
Netaxis Solutions, founded in 2010 by four telecom engineers, has over 50 employees, primarily engineers. Its head office is located in Brussels, Belgium, and it has branches in the Netherlands, Italy, France and the UK. Netaxis’ customers are Tier-1 telecom operators such as MTN, KPN, T-Mobile, Orange, Proximus and Vodafone. The company has strong partnerships with Enreach, Cisco and Oracle, whose products provide complementary services to customers in EMEA and Asia. Netaxis also serves large corporations and multinationals such as ABN Amro, ACHMEA, Vattenfall and Arcadis. More information at https://www.netaxis.be/

Press contacts
Ambrose Communications
Maxine Ambrose
E mail: maxineambrose@ambrosecomms.com
Tel: + 44 7785 280930

Enreach
Karine Merouze
MarCom Manager
E mail : karine.merouze@enreach.com
Tel. : +33 6 87 46 61 14


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Wednesday, March 29, 2023

An Florida ER’s error lands 4-year-old Keeling McLin in collections — for care he didn’t receive

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Dr. Sara McLin thought she made the right choice by going to an in-network emergency room near her Florida home after her 4-year-old burned his hand on a stove last Memorial Day weekend.

Her family is insured through her husband’s employer, HCA Healthcare, a Nashville-based health system that operates more hospitals than any other system in the nation. So McLin knew that a nearby stand-alone emergency room, HCA Florida Lutz Emergency, would be in their plan’s provider network.

But McLin said a doctor there told her she couldn’t treat her son, Keeling, because he had second- and third-degree burns that needed a higher level of care. The doctor referred them to the burn center at HCA Florida Blake Hospital, about a 90-minute drive away.

McLin, who is a dentist, said the doctor told her the stand-alone ER would not charge for the visit because they did not provide treatment.

McLin Bill of the Month
The stand-alone emergency room and ER doctor, who did not treat then-4-year-old Keeling’s burn last year and instead referred him to another hospital’s burn center, billed for his visit. But his mother, Sara McLin, initially could not dispute some of the charges — because her son’s name, not hers, was on one of the bills. (Zack Wittman for KHN)

Zack Wittman for KHN


“I don’t remember exactly how she phrased it. But something along the lines of, ‘Well, we won’t even call this a visit, because we can’t do anything,'” McLin said.

At Blake Hospital, she said, a doctor diagnosed Keeling with a second-degree burn, drained the blisters, bandaged his hand, and sent them home with instructions on how to care for the wound.

“I didn’t think anything more of it,” McLin said.

Then the bills came.

The Patient: Keeling McLin, now 5, is covered by UnitedHealthcare through his father’s employer.

Medical Service: From the stand-alone emergency room, none. A physician assessed Keeling and sent him to another facility for treatment. “Keeling needs a burn center,” the doctor wrote in the record of his visit.

Service Provider: Envision Physician Services, which employed the emergency room physician at HCA Florida Lutz Emergency in Lutz, Florida, near Tampa, and HCA Florida Trinity Hospital, the main, for-profit hospital to which the stand-alone emergency room belonged.

Total Bill: For the emergency room visit, Envision Physician Services billed $829 to insurance and about $72 to the family. HCA Florida Trinity Hospital billed Keeling about $129, noting it had applied an “uninsured discount.” An itemization showed the original charge had been nearly $1,509 before adjustments and discounts.

McLin Bill of the Month
Keeling McLin, now 5, burned his hand on a stove last Memorial Day weekend. An emergency room doctor referred him to a burn center for treatment, and his family ended up getting billed for the ER visit, anyway. His mother initially could not dispute some of the charges because the bills were addressed not to her, but to Keeling. (Zack Wittman for KHN)

Zack Wittman for KHN


What Gives: The stand-alone emergency room and ER doctor, who saw Keeling but referred him to another hospital, billed for his visit. But McLin soon learned she was unable to dispute some of the charges — because her young child’s name was on one of the bills, not hers.

Months after the ER visit, McLin received a bill addressed to the “parents of Keeling McLin” from Envision Physician Services, the provider staffing service that employed the emergency room doctor who did not treat her son. She recalled the doctor’s promise that they would not be billed. “I should have made them write something down to that effect,” she said.

She said she called her insurer, UnitedHealthcare, and a representative told her not to pay the bill.

She received an insurance statement that identified the bill from Envision’s doctor — an out-of-network provider working in an in-network emergency room — as a “surprise bill” for which the provider may charge only copays or other cost-sharing under federal law. McLin said she had not heard anything since then about the bill.

After being contacted by KHN, Aliese Polk, an Envision spokesperson, said in an email that Envision would waive the debt, apologizing to Keeling’s family “for the misunderstanding.”

She described the ER doctor’s evaluation, determination, and referral as a medical service. She said the bill was for cost sharing for the visit — not the difference between what the doctor charged and what insurance paid, as the law prohibits.

“We recognize the patient’s family may have understood at the time of treatment that there would be no charge for the visit, including the medical service provided by our physician,” Polk said. “Unfortunately, this courtesy adjustment was not captured when the claim was processed.”

Maria Gordon Shydlo, a UnitedHealthcare spokesperson, said the insurer believed the matter had been resolved and did not follow up on requests for an interview, even after McLin waived federal health privacy protections, which would allow the insurer to speak to the reporter about the case.

McLin also received a bill from HCA Florida Trinity Hospital for its stand-alone ER at Lutz and decided to dispute the charges.

But after calling the hospital to appeal, McLin said, the billing department would not discuss the debt with her because the statement was in her young son’s name.

“They had him as the guarantor,” McLin said. Unlike Envision, which billed Keeling’s parents and their insurance, McLin said the hospital listed the child as “unemployed, uninsured.”

The child’s ER record also included his date of birth and doctor’s notes referencing his age. McLin said she wrote to HCA in November asking to appeal the bill and that a billing representative told her over the phone that it would put the debt on hold and review the dispute.

“I never heard anything back and assumed we were good,” McLin said.

Then, in January, she received a letter from Medicredit, a collection agency and an HCA subsidiary, stating that Keeling owed $129 and that he had until mid-February to contest the debt. KHN was unable to make contact with Medicredit representatives, and HCA Healthcare did not respond to requests for comment from its subsidiary.

Once again, Sara McLin’s name was not on the debt collector’s letter, and she said Medicredit representatives refused to discuss the debt with her because it was in her son’s name. She said she called HCA, too. “They said, ‘We can’t help you. We don’t have the case anymore,'” she said.

Erin Fuse Brown, a law professor and director of the Center for Law, Health & Society at Georgia State University, said McLin did everything right and that it is unusual for a parent to be barred from discussing a debt related to their minor child.

“The fact that the hospital wouldn’t even talk to her strikes me as the part that is absurd. It’s absurd as a business matter. It’s absurd as a privacy matter,” Fuse Brown said, adding that federal health privacy laws allow a parent or legal guardian to access their dependent’s medical information.

Fuse Brown said the hospital should have been able to correct the error quickly with more information, such as a birth certificate or other document establishing that McLin was Keeling’s parent. At the very least, she said, it could have given McLin notice before sending the bill to collections.

“You get the feeling that it’s this large, automated process, that there’s no human to get through to, that there’s no human to talk to and override the mistake,” Fuse Brown said. “Maybe it’s routine, but she couldn’t even talk to someone to correct a correctable billing error, and then the system just steamrolls over the patient.”

The Resolution: When the collection agency’s deadline passed without resolution, McLin said she felt frustrated. “Nobody can explain to me who has to approve talking to me,” she said. “I don’t know who that person is or what the process is.”

After KHN contacted the health system, HCA Healthcare canceled the family’s debt. HCA representatives declined to be interviewed on the record despite also receiving a privacy waiver from McLin.

“We have attempted to contact Mrs. McLin to apologize to her for the inconvenience this has caused her and to let her know that there is a zero balance on the account,” Debra McKell, marketing director for HCA West Florida Division, said in an email on March 3. “We also will be sharing with her that we are reviewing our processes to ensure this does not happen again.”

McLin later received a letter from HCA stating that the account had been cleared. She also said she received a call from a customer service representative informing her that the debt had not been reported to any credit agencies.

She said she was pleased, but that patients should not have to struggle to correct a billing error before it is sent to a collection agency and potentially ruins their credit.

“It’s the principle of the thing that’s annoying me at this point,” she said.

McLin Bill of the Month
A billing mistake by an in-network Florida emergency room landed Sara McLin’s then-4-year-old son in collections. 

Zack Wittman for KHN


The Takeaway: Though the notion of a debt collector pursuing a 4-year-old boy may seem farcical, it happens. When seeking medical care for a minor, it is important for the parent or guardian to ensure their name is listed as the responsible party.

Consumers who find themselves fighting a medical billing error need to “think like a lawyer,” Fuse Brown said, including documenting every interaction with the debt collector, getting any promises in writing, and recording phone calls. (State laws vary about how many parties on a call must give permission to record a conversation.)

Patients do not have to give up once a bill goes to collections, Fuse Brown said. “Once you hear from a debt collector, it’s not like the game is over and you lose,” she said. “Consumers do have rights.”

François de Brantes, a home health company executive and expert on how money flows through the health care system, said that hospital billing errors are not uncommon but that he had never heard of a situation like the one McLin experienced. He called it “puzzling” that HCA would issue a formal claim in a dependent child’s name.

De Brantes said those in a similar situation should also ensure that the collection agency removes any record of a debt against a minor to protect the child’s financial future.

“This stuff happens, where you have children who are improperly billed for stuff that they shouldn’t be billed, and they end up in collection,” he said. “Then the kid finds themselves with a collection record and they can’t get loans in the future, potentially student loans.”

Bill of the Month is a crowdsourced investigation by KHN and NPR that dissects and explains medical bills. Do you have an interesting medical bill you want to share with us? Tell us about it!

KHN (Kaiser Health News) is a national newsroom that produces in-depth journalism about health issues. Together with Policy Analysis and Polling, KHN is one of the three major operating programs at KFF (Kaiser Family Foundation). KFF is an endowed nonprofit organization providing information on health issues to the nation.


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Mountainview Medical Center Plans Replacement Hospital In Montana

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Rural healthcare provider Mountainview Medical Center plans to break ground on a new $42 million replacement hospital in White Sulphur Springs, Mont., according to the website helenair.com.

Situated on 9.8 acres, the 45,000-square-feet hospital have 25 inpatient beds and offer acute care and nursing home care services.

The project received a $38 million loan from the U.S. Department of Agriculture Rural Development.


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Prior authorization revamped by Cigna, UnitedHealth Group

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UnitedHealth Group and Cigna are revamping their prior authorization processes as new federal regulations aiming to ease the burden on providers and patients loom.

UnitedHealthcare will eliminate nearly 20% of existing prior authorizations beginning in the third quarter for its commercial, Medicare Advantage and Medicaid members, the insurer announced Wednesday. Next year, UnitedHealth will implement a national “gold card” program through which qualifying providers will simply notify the insurer about pending care rather than request prior authorization. This will eliminate the need for prior authorization in most case, according to the company.

UnitedHealth did not immediately respond to interview requests about why exchange plans were absent from these proposals, what procedures will be included, how it will determine eligibility for providers and how the notification process will work.

“We will continue to evaluate prior authorization codes and look for opportunities to limit or remove them while improving our systems and infrastructure. We hope other health plans make similar changes,” UnitedHealthcare Chief Medical Officer Dr. Anne Docimo said in a news release.

Cigna has removed prior authorization reviews for nearly 500 services and devices since 2020, Dr. Scott Josephs, national medical officer, wrote in an email. Approximately 6% of medical services are subject to Cigna’s prior authorization and the insurer uses an electronic process to enable fast responses to many requests, a spokesperson wrote in an email.

The health insurance lobbying group AHIP, Aetna, Centene, Elevance Health, Humana and Molina Healthcare did not immediately respond to interview requests.

Providers complain that prior authorization requirements have exploded in recent years, and that care is being delayed. For example, the Health and Humans Services Department’s inspector general reported last year that Medicare Advantage insurers improperly denied 13% of prior authorization requests.

The Centers for Medicare and Medicaid Services is slated to finalize proposals next month that would require health insurers to automate prior authorizations, process them more quickly, justify denials and publicly report data on their decisions.

This is a developing story. Please check back for updates.


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Tuesday, March 28, 2023

Tiexi Day witnesses Sino-German Cooperation

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Munich – China and Germany have further deepened cooperation at a regional level with a Tiexi Day event being held in Munich Germany on March 27, 2023.

The event coincided with an economic forum on Cooperation in the name of the China-Germany (Shenyang) Equipment Manufacturing Industrial Park.

Tiexi Day witnesses Sino-German Cooperation

Tiexi Day witnesses Sino-German Cooperation

With the theme of “China and Germany meeting, Seeing the Future”, the event attracted more than 100 representatives from the public and business sectors of both sides to talk about industrial cooperation and seek future development opportunities between China and Germany.

The event has witnessed signing of 11 projects, including the digital transformation and upgrading project of China-Europe Digital Alliance, the culture and tourism project of Kaiyuan Zhouyou Group Germany, and the strategic cooperation project between Kemether Automotive Engineering Technology (Liaoning) Co.,Ltd and Automation W+R GmbH.

Speaking at the event, Lv Zhicheng, Mayor of Shenyang introduced the city’s convenient investment environment and superior industrial park policies, welcoming German enterprises to invest in Shenyang. He also promised to “serve and support every enterprise”.

Chinese side also introduced the China-Germany (Shenyang) Equipment Manufacturing Industrial Park at the event. The park focuses on the development of intelligent and high-end equipment, automotive manufacturing, industrial services, strategic emerging industries, and currently has more than 470 enterprises, including more than 80 German companies. In the year of 2022, the park completed above-scale industrial output value of 86.4-billion-yuan, fixed asset investment of 19.5 billion yuan.

Germany is China’s largest economic and trade partner in the EU. The latest data from the German Federal Statistical Office shows that the bilateral trade volume between Germany and China reached EUR 297.9 billion in 2022, making China the most important trade partner of Germany for the seventh consecutive year.

Contact:
Yumeng Sun
+8624-23482128


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How ChatGPT tech has been applied to healthcare

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There is a lot of hype around AI in healthcare and a rush of digital health companies seeking to cash in.

But experts are unsure how generative AI applications like ChatGPT and GPT-4 will influence clinical diagnosis and decision making. Most say the first wave of adoption will take place in areas where there are administrative redundancies.

Related: Microsoft, Nuance introduce ChatGPT successor to healthcare

“Obviously, there’s a lot of energy and a lot of concern,” said Dr. Greg Ator, chief medical informatics officer at University of Kansas Health System. “People just get way out in front of their skis on some of these technologies.”

Instead, early adoption of generative AI in healthcare is taking place in the less flashy area of clinical note taking. Ator is part of the team implementing generative AI technology at the academic health system to aid clinician note taking. The system is working with Abridge, a medical AI company, to summarize clinical conversations from recorded audio during patient visits.

Abridge’s generative AI technology is similar to Nuance Communications, a clinical documentation software company owned by Microsoft. Last Monday, Nuance said it is adding OpenAI’s ChaptGPT successor GPT-4 to its latest application, which will be used in electronic health record systems.

In both cases, users must describe what they’re seeing for the software to work properly. For example, if a patient presents with a sore throat, specific commentary of what the clinician is seeing must be verbally shared for the program to enter the information.

In addition to inputting relevant information to the EHR, both applications remove conversations not applicable to the care plan. 

“They’re power tools,” said Abridge’s co-founder and CEO Shiv Rao. “[Generative AI is] a powerful tool in the context of a much bigger set of technologies that, orchestrated together, amounts to a solution that can create value in the workflow.”

Medical records are a logical place to begin because clinicians can quickly identify where AI-produced results were derived, Ator said. Clinicians can easily listen to a visit recording again if the AI misses valuable information.  

“What you build beside, underneath and above these foundation models like GPT-4 is the secret sauce,” Rao said. “There’s a certain layer of technologies that are now available to all of us, but how we integrate those tools into larger solutions is going to be the difference between really magical experiences for doctors and their patients and solutions that feel like off-the-shelf toys.”

Investor interest remains strong

Investments in healthcare AI totaled $4.4 billion in 2022, according to data from Rock Health, a research and digital health venture firm. While last year’s total was down more than 50% from 2021, it was in line with 2020.

The same data revealed 2021 set a high watermark with 224 deals for companies using AI technology. While 2022 was not as fruitful, it was higher than 2020. Though experts say the levels from 2021 won’t be returning any time soon, the space remains of interest. 

While AI investments have remained strong, few of those investments are ready for widespread adoption, skeptics say.

“I think that for some time forward, we’re going to continue to need to have humans in the loop because the AI is far from perfect,” said Erik Brynjolfsson, director of the digital economy lab at Stanford University’s Institute for Human Centered AI. “It can’t do a lot of things.”

Brynjolfsson said trained medical professionals are able to quickly dismiss abnormalities on a scan or medical image whereas AI may make a wrong diagnosis. While there is potential to eventually replace some roles of clinicians, experts say human input remains critical.

Generative AI is also time consuming to install and even in promising areas isn’t quite ready for primetime. Nuance is rolling out its GPT-4 feature in the summer.

Ator said University of Kansas Health System is implementing the technology over the few months. He is optimistic it will be completed by the end of the year, but did not want to provide a specific timeline. This is largely due to the time it takes to train clinicians and the integration required with the provider’s EHR platform Epic.

“Anytime you’re working with a complex system like, like Epic, which is our base medical system, we have to interact with them. Some of [the implementation] is driven by their timetable,” Ator said.

Another potential barrier to adoption could be patient acceptance. A Pew Research Center survey conducted in December found 60% of adult US patients would feel uncomfortable if their healthcare provider relied on AI for their medical care. Less than a third felt the quality of their care would increase as AI was implemented.

While the study did not specifically ask respondents about analyzing audio recordings of their visits, the report’s authors found “concern over the pace of AI adoption” was broadly shared in medicine.

Brynjolfsson said dictation and medical imaging are areas where providers could improve processes. But he said the future of healthcare will continue to require clinician and human oversight. 

Others though are more bullish about future adoption.

“What we’re seeing today is just a sign of what’s going to come,” said Dr. Robert Pearl, the former CEO of Oakland, CA-based Kaiser Permanente and a current professor at Stanford University. “Everyone’s focusing on the mistakes of the day or the shortcomings of today. They’re irrelevant.”

This story first appeared in Digital Health Business & Technology.


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